returns
🔁 Returns & Exchanges
Our goal is very simple: You should love your clothes.
That's why we place great importance on design, quality, and a fair, transparent return and exchange policy. Since online shopping isn't always perfect, we want to give you ample time to carefully review your order.
📅 Return period
You can return or exchange unworn items within 14 days of receipt .
✅ Return policy
The following conditions must be met in order for a return or exchange to be possible:
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Items are unworn, unused, and unwashed.
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All labels are still attached.
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Returns must be in the original packaging , including all brand and additional packaging.
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Trying on the items to check the fit is of course allowed – please handle them carefully.
📦 Initiate a return or exchange
To initiate a return or exchange, please send us an email to:
📧 k.karwath@t-online.de
Please send us the following information:
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Your order number
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Whether you would like a refund, an exchange (e.g., a different size/color) , or a voucher.
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For exchanges: the desired size or color
We will then send you all the necessary return information and guide you through the entire process.
💡 Note: We do not usually provide a free return shipping label .
You are responsible for the return shipping costs.
In certain exchange cases (e.g. within Germany or the EU), return shipping may be covered as a courtesy – we will inform you about this individually.
🧵 Damaged or incorrect items
Quality and customer satisfaction are our top priorities.
If you have received a defective, damaged or incorrectly delivered item , please contact us immediately.
📧 k.karwath@t-online.de
Please send us the following information:
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A clear photo of the problem
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Your order number
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A brief description of the deficiency
We will review the case as quickly as possible and find a solution together (replacement, exchange or refund).
💳 Refund
Once your return has been received and inspected, we will refund you via the originally chosen payment method .
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Processing usually takes place within a few working days.
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Depending on the payment provider, it may take a little longer.
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In the case of an exchange, we will send the replacement item as soon as the return has been checked.
🚫 Items not eligible for exchange
The following are excluded from returns:
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Personalized or custom-made products
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Custom-made products
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Limited edition items (if indicated on the product page)
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Gift cards
🌍 Returns from non-EU countries (e.g. UK / CH)
Returns from countries outside the EU are at the customer's own expense .
Please make sure that:
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The package is clearly marked as a "return of goods".
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All required customs documents are attached to the outside of the package.
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A copy of the invoice and a detailed description of the contents are enclosed.
Incompletely declared shipments may be rejected by customs and returned to you.